Having been in the industry for many years (I won’t expound upon how many – that is between me and the mirror), it amazes me at how much people think they know about our industry; an industry, mind you, specifically regulated by guidelines for the "least sophisticated consumer." Who is that these days? Perhaps
In keeping with the spirit of Thanksgiving, this week’s blog will feature even more testimonials from our wonderful employees! Our mission with the past two posts is to not only continue changing the face of collections, but to also put a few names to the face of collections. We know it may get a
With Thanksgiving just around the corner, we thought to ourselves, what better time to highlight some of the many (many!) reasons why our employees are thankful to be a part of the KLS family? You may have already read my own glowing endorsement in March’s post, but today I’m passing the mic and giving
Here at the planting seeds blog, we do our best to give financial advice and share in our financial experiences. In honor of Veteran’s Day, we are focusing our knowledge of the financial and credit industries to our current military men and women in hopes that our understanding of the industry can help in
With Halloween fully upon us (tomorrow, that is), we’re in the thick of the spookiest season of the year…chilly clouds of autumn mist snake their way across barren fields and lakes, making even the brightest of mornings seem strangely sinister; dead leaves hurl themselves from skeletal trees, and night falls faster and faster with
Quality of service is a widespread topic in most businesses, no matter the size. How can a company maintain consistency in quality to retain customers and grow the business? Now being a collection agency, we have a difficult time proving that we have this consistency in quality with the consumers we work with, because
Not to pat ourselves on the back here, but we have 2.7 stars on our google page! I can hear the angels singing and the crowds cheering now. You are probably wondering why 2.7 out of 5 stars is worth the excitement. In our industry, i.e. debt collections, people don’t like us (I know,
What comes to mind when you hear the words “debt collector"? A thick envelope, emblazoned with the feared “final demand” stamp? A curt, vaguely ominous voicemail, coldly instructing you to return the call and discuss the urgent state of a balance you never knew existed? Or perhaps a scene akin to the floor of
This month, we were given a challenge here at KLS Financial: write an "I Am" poem. We wanted to give our collectors a bit of perspective so we told them to write two poems. The first would be called "I am a debtor" and the second, "I am a debt collector." Putting yourself in
It's that time of year again, where the motivational pull to be responsible is stronger than ever. New Year's resolutions are being made and everyone is rushing to the gym. Even though "living a healthier lifestyle" and "losing weight" are among the most popular goals at the beginning of the year, there is another
